FAQs | Urban Splash

Can I collaborate with your brand or become an ambassador?

We’d love to connect! Reach out to us with your info and ideas at collab@freshouthewater.com.

How can I contact you?

Hit us up anytime at support@freshouthewater.com or use our Contact Us page. We typically respond within 24 hours.

Do you offer promo codes or discounts?

Yes! Sign up for our newsletter or follow us on social media to catch exclusive promo codes, flash sales, and first access to new drops.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options through our checkout.

Are your swimsuits chlorine and saltwater safe?

Yes! Our swimwear is made with durable, high-quality fabrics that stand up to chlorine, saltwater, and sun.

Will you be launching a women’s line?

Yes, a women’s collection is coming soon! Sign up for our newsletter to be the first to know when it drops.

Do you offer plus sizes?

We’re working on expanding our size range to be even more inclusive. Let us know what you’d love to see!

How do I know what size to order?

We include a size chart on every product page. If you're between sizes or need more help, reach out to us; we’ll help you find the perfect fit.

Are your products true to size?

Yes, our swimwear and apparel are designed to be true to size. If you prefer a looser or tighter fit, check the sizing recommendations in the product descriptions.

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items in their original packaging. Simply email us at support@freshouthewater.com to start your return.

Can I exchange for a different size?

Absolutely! If your gear doesn’t fit quite right, we’re happy to help you exchange it. Contact us and we’ll walk you through it.

How long does shipping take?

Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days. You'll receive a tracking number once your order ships.

Where do you ship?

We currently ship across the United States and are working to expand internationally. Stay tuned!

Q: How much is shipping?

Shipping is free on orders over $75! For orders under $75, a flat shipping rate of $5.99 applies.

Why was this brand created?

We created Fresh Out The Water to challenge the stigma that “Black people don’t swim.” Our goal is to inspire confidence, encourage water safety, and provide fashion-forward swimwear that speaks to culture, pride, and power

What is fresh out water

A: Fresh Out The Water is an urban swimwear and outdoor lifestyle brand that empowers the African American community to embrace swimming and outdoor activities. We're here to break stereotypes, promote wellness, and bring fresh, bold style to the water.